ERMS Library Training Consultant
Serials Solutions, Seattle Washington

Name: Mike Showalter
Date: Tue, 10 Jan 2006
Subject: Position Announcement: Serials Solutions ERMS Training Consultant

Serials Solutions ERMS Library Training Consultant 

The ERMS Library Training Consultant position is responsible for training 
librarians to configure and use Serials Solutions' Electronic Resources 
Management System. Special focus points are electronic resource management, 
workflow, licensing, managing subscriptions, and serials cataloging for both 
print and online holdings. Initial training and configuration are to be 
delivered both remotely (by phone, email, web sessions) and on-site (50% travel). 
This position will work closely with ERMS Senior Library Support Analysts; 
coordination is also required with the Sales team and the Product Management 
team. This positions reports to the Director of Library Support.

Responsibilities: 

**Travel to client sites and train librarians to configure and use ERMS for 
managing electronic resources.

**Work with clients to manage any changes required from their existing 
management procedures to new ERMS workflows.

**Coordinate with senior Library Support staff to (a) conduct phone 
training and webinars, to provide on-going training on generic ERMS 
functionality; (b) handle escalated ERMS troubleshooting issues; (c) 
produce draft documentation and other training materials on configuring 
and using ERMS.

**Work with clients, Library Support team, ERMS Product Manager and Data 
Acquisition team to identify and resolve resource metadata issues that affect ERMS.

**Work with Product Management team and Development team, to provide 
feedback on client needs for ERMS, ideas for enhancement, and client 
problems using ERMS, with the goal of making ERMS "best in class."

**Work with sales and support staff to schedule training trips; and make 
travel arrangements.

**General library support duties, as needed.

Requirements:

**MLIS degree, or equivalent library experience.

**2+ years experience managing electronic resources, especially serials 
licensing and subscription management.

**2+ years experience training external clients to use technology.

**Excellent speaking, writing, and interpersonal skills.

**50% travel

To apply, send your resume and cover letter careers@serialssolutions.com